Frequently Asked Questions
Everything you need to know about shopping with Nayomi Saudi Arabia
What is the standard delivery time for orders within Saudi Arabia?
We offer fast and reliable shipping across the KSA. Orders in major cities like Riyadh, Jeddah, and Dammam typically arrive within 2-4 business days, while other regions may take up to 7 business days.
What is your return and exchange policy?
Due to the intimate nature of our products, we prioritize hygiene. We accept returns or exchanges on items like loungewear and pajamas within 7 days of delivery, provided they are in original packaging with tags. Lingerie and panties are generally non-returnable unless there is a manufacturing defect.
How can I ensure I am choosing the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself according to our instructions to find the perfect fit for bras, robes, and nightwear. If you are between sizes, we suggest sizing up for extra comfort.
What payment methods do you accept?
We accept a variety of secure payment options including Mada, Visa, Mastercard, and Apple Pay. We also offer 'Buy Now, Pay Later' services through Tabby and Tamara, as well as Cash on Delivery for most locations.
Can I track my order status?
Yes, once your order is dispatched, you will receive an SMS and an email containing a tracking link. You can use this link to monitor your shipment's journey through our courier partner's portal.
Are Nayomi products available for international shipping?
Currently, our Saudi Arabia website serves customers within the Kingdom. For orders to the UAE, Kuwait, or other GCC countries, please visit our dedicated regional websites to ensure the best shipping rates and local currency options.